I. Company Information

Company Name: Shanghai Xiaose E-Commerce Co., Ltd.

Address: Building 2, No. 181, Songyu Road, Tinglin Town, Jinshan District, Shanghai (Jinliang Economic Zone)

II. Platform Business Information

Operation Platform: raymixon.com, an independent tool website in Canada, specializes in providing a variety of tools and products to Canadian users.

III. Contact Information

Email: service@raymixon.com

Tel: 19277278340

IV. Customer Service Hours

Online customer service hours are Monday to Saturday, 9:00 AM - 6:00 PM (excluding national holidays). During this time, you can inquire about products, orders, logistics, and other related matters.

V. After-Sales Policy

We offer a 14-day free return and exchange service. If the product you received has quality problems or does not meet your expectations, you can request a return or exchange within 14 days, provided the product is in good condition and does not affect resale.