1. How do I register an account?

You can create an account by clicking the "Register" button on the homepage and filling in the necessary information. Please ensure you provide an accurate email address so that you can receive order confirmations and other notifications.

2. Can I cancel or modify my order?

Orders may not be canceled or modified after they have been processed. If you require changes, please contact us as soon as possible and we will do our best to assist.

3. What payment methods are available?

We accept a variety of payment methods, including credit cards, debit cards, and PayPal. Please refer to our Payment Policy page for details.

4. How do I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number to check the latest delivery information on the shipping company's website.

5. Do you ship internationally?

Yes, we do. Please note that international orders may be subject to additional shipping fees and customs duties. The specific fees will be displayed during checkout.

6. What if I receive a damaged or defective item?

Please contact us at service@raymixon.com within 48 hours of receiving your order, providing photos and order information. We will promptly process your request.

7. How do I request a return or exchange?

For returns or exchanges, please refer to our Returns and Exchanges Policy and contact us to obtain a Return Authorization Number.

8. Do you have a membership program or points system?

Yes, we do. Becoming a member provides special offers and points. For more details, please visit our membership page.

9. How do I subscribe to or unsubscribe from email notifications?

You can subscribe or unsubscribe from our promotional and update emails by logging into your account and going to your personal settings.

10. How do I contact customer service?

For further assistance, please contact us at service@raymixon.com. Our customer service team will be happy to assist you.