The Group (hereinafter referred to as "Group") will handle personal information of customers and business partners (hereinafter referred to as "Customers") according to the following "Privacy Policy". In addition to this "Privacy Policy", the Group may establish specific privacy policies for certain categories of services (e.g., "Financial Services") (hereinafter referred to as "Service Privacy Policy"). In such cases, both the Privacy Policy and Service Privacy Policy shall be effective simultaneously, and in case of any conflict between the two, the Service Privacy Policy shall prevail.
To use the services operated by our Group companies (hereinafter referred to as "Services"), please carefully read the following "Privacy Policy".
Information to be collected
The Group companies will collect information for purposes stipulated in "4. Purpose of Use of Collected Information", including the following (collectively referred to as "Collected Information").
Information we collect from you
For the definition of personal information, please refer to Article 2, Paragraph 1 of the Personal Information Protection Law (Law No. 57 of 2003, hereinafter referred to as "Personal Information Protection Law"). Specifically, the Group regards the following information as personal information:
- Name, date of birth, gender, occupation, and other personal identification information.
- Information related to personal identity, such as address, phone number, account information (email address, password, etc.), nickname, etc.
- Credit card information
- Personal identification information such as interests, family structure, age, combined with personal information.
- Authentication information
- The store and owner information notified to you when you apply for this service. Information the Group receives regarding your use of this service
We will collect information related to your use of this service, whether or not it constitutes personal information.
- Information about your use and browsing of this service, such as the content you use, usage date and time, frequency, and online behavior while using this service (including Cookie information, access logs, usage information, device information you are using, OS information, location information, and communication information including IP address, browser information, browser language, etc.).
- Posts, photos, videos, comments, transaction messages, ratings, and other information you publish or submit to the service.
- Information on payment status related to this service
How we collect information
The Group will collect customer information using our services through the following methods:
- Direct input of data into the service
- When you provide information to the Group via email, mail, documents, phone, etc. (the Group records telephone conversations with customers to improve the quality of our services).
- Automatically collecting information displayed on third-party services with customer consent
Management of received data
Personnel responsible for managing and using the received customer information within the Group will strictly manage the received information and endeavor to carefully manage the received information during business operations to prevent unauthorized access, loss, leakage, modification, etc., of personal information.
Purpose of use of collected information
The Group will use the acquired data to achieve the purposes notified to customers at the time of collection or acquisition, the purposes stipulated in the terms of use, or the following purposes:
- Communicate and provide information related to this service.
- Providing services
- Make it easier to enter information required to register for this service.
- Share data among services related to your application
- Confirm subscription mail distribution service and send emails
- Confirmation and delivery of products related to this service.
- Process and verify invoices and payments related to this service.
- Reward your cooperation in surveys, etc.
- Submit your competition prizes
- Review and analyze the usage of this service
- Improve and enhance the content of our services to provide greater satisfaction and develop new services.
- Credit decisions and credit management related to this service.
- Customize our service content to suit our customers.
- Investigate customer satisfaction with the service
- Collect and distribute statistically processed data as survey results.
- Conduct research and development related to this service and new services.
- For marketing purposes, such as sending information and announcements about this service, new services, and other services.
- Request cooperation with surveys, participation in various events, report results, etc.
- Send or display advertisements from us or third parties.
- Distribute or display product information in services provided by the Group or external agencies.
- Resolve any issues related to the operation of this service.
- Prevent unauthorized use of the service and ensure security
Providing received information to third parties
Our Group company will provide received information to third parties in the following cases:
- When the Group believes it is necessary to provide this service
- Customers should only use other customer's information within the scope stipulated in the terms of this service, and such information must not be provided to third parties without prior consent from customers. Furthermore, the obtained information shall be disclosed on this service within the period stipulated by the Group.
- When the Group believes it is necessary for operations and services
- For the purpose of shipping goods, making payments, answering customer inquiries, responding to inquiries from the Group to customers, after-sales service, etc., by providing personal information to transportation companies, payment agents, subcontractors, or other third parties.
- When a court, administrative agency, regulatory body, or other public authority requests access to information in accordance with the law.
- When the Group believes that providing information is necessary to resolve disputes with third parties or protect the rights of users or third parties.
- Provide personal information to third parties entrusted by the Group for the purpose of investigating, analyzing the use of this service, etc.
- Providing or displaying advertisements for the Group or third parties by providing personal data to third parties.
- By providing information to third parties, publish or display product information in services provided by group companies or third parties.
- Provide information to research institutions for academic research purposes.
- Provide information to your credit card issuer, including your name and purchase history, information registered in this service, and your usage status, so that the credit card issuer can monitor and prevent fraud.
- We may also provide the information we receive with your consent when we deem it necessary.
Entrusting the management of received data to third parties
The Group may entrust third parties to manage all or part of the received data within the scope required for "4. Purpose of Use of Received Data". We will carefully confirm whether the third party meets the Group's selection criteria and ensure proper handling of the received data when contracting.
Sharing received data
The Group will use information jointly acquired with affiliated companies within the scope required for "4. Purpose of Use of Collected Information".
Shared information: Information defined in "1. Collected Information".
Scope of shared users: Our team, as defined in the introduction of the Privacy Policy.
Shared purpose: To achieve "4. Purpose of Use of Acquired Information"
Shared management responsibility: Mercari Company
Use of "cookies" and others
You can set whether to allow cookies. Most internet browsers automatically allow cookies, but you can change your browser settings to disable cookies.
If you disable cookies, you may not be able to use this service properly, or your ad settings that require cookies may not be reflected.
The Group will automatically obtain information from your browser, such as your cookie information, advertisements and pages browsed, and your usage environment, and save it on our server. We use this information to facilitate your use (for example, automatically fill in your email address when you log in to the service), for security reasons (for example, maintaining and protecting your session), and to develop new services and make your service and ad content more appropriate.
For more information about our use of cookies, please see our Cookie Policy.
Use of "logs" and "device information"
Logs
The Group collects information such as IP address, browser type, browser language, etc., generated automatically when users access the service.
This information will be used to analyze user environments, provide better services, and prevent fraudulent activities that disrupt normal operation of services. Search records will be saved and managed anonymously and used for generating statistical data, etc.
Device information
The Group may collect device information such as personal device identification information.
This information will be used to provide you with better services and prevent any fraudulent activities that may interfere with our regular service operations.
Correction of personal data of the Group company
If there is any change in your personal information that may result in product delivery or billing failures, such as your city, town, village, postal code, financial institution name, or credit card expiration date, the Group company may correct your registered personal information.
Management and security of personal data
The Group will securely store the collected information in an environment on our servers that general users cannot access, and strive to prevent such information from being accessed, lost, destroyed, altered, or disclosed without authorization.
Information for minors
If you are a minor, your parent or legal registrant must agree to the Privacy Policy and Terms of Use and fully consent to your use of this service in accordance with the Privacy Policy and Terms of Use.
Improvement and update of Privacy Policy
The Group will strive to update our Privacy Policy in a timely manner.
This Privacy Policy may be modified due to changes in laws, regulations, or business needs. If the Group modifies this Privacy Policy, customers will be notified.
Before accessing this service or using any of our Group company's services, be sure to review the latest "Privacy Policy".
Procedures for disclosure, correction, and cessation of use of personal information
You can view and edit the information you registered on this service at any time.
When you wish to request disclosure of unverified personal information through this service, you can make a request according to the procedures specifically prescribed by the Group, except in the following cases:
- Disclosure may harm the life, body, property, or other rights and interests of the individual or third party.
- Disclosure may significantly disrupt the Group's operations.
- Information disclosure violates laws or regulations
- Unable to confirm that the disclosure request comes from the individual.
If you find any errors in personal information held by the Group due to disclosure, you can request correction, supplementation, or deletion of that personal information according to the procedures specified by the Group. At that time, the Group will promptly investigate within the scope required to achieve the purpose of use and correct, supplement, or delete personal information based on the investigation results.
If you request disclosure of unverified personal information through this service, we may charge a disclosure fee according to the procedures specified by the Group company.
Information to be collected
Although the joint policy stipulates "1. Information to be acquired", the Group will continue to collect the following information, including personal data, in the course of providing financial services (collectively referred to as "Collected Information").
Information we collect from you
a. Name, date of birth, gender, occupation, and other personal identification information.
b. Information related to personal information, such as address, phone number, account information (such as email address and password), nickname, etc.
c. Credit card information
d. Bank account information
e. Personal attribute information such as interests, family structure, age, combined with personal information.
f. Official document information such as driving license, ID card, etc., for customer authentication and transactions.
g. Other information you provide to the Group for the provision of financial services.
Information we receive related to your use of financial services
h. Information about your use and browsing of this service, such as the content you use, usage date and time, frequency, and online behavior while using this service (including usage information, such as cookie information, access logs, device information you are using, operating system information, location information, and communication information including IP address, browser information, browser language, etc.).
i. Information related to transfers, issuance, purchases, receipts, payment usage, withdrawals, cancellations, balance, and other points.
j. Usage information and prepaid status
k. Transaction and payment information from Mercari services or participating merchants (including product purchase information and merchant information selling products, including Mercari sellers)
l. Other information related to the use of financial services
Purpose of use of acquired information
Despite the stipulation of "4. Purpose of Use of Acquired Information" in the common policy, the Group will use the information acquired in Section 2 for the following purposes:
(1) Service Provision
- Register customer information and open accounts for this service.
- Conduct transactions related to customers purchasing products and services on this service.
- Manage invoice requests when purchasing goods or using paid services.
- For credit decisions and credit management.
- Customize our services to meet customer needs.
- Ensure customers can smoothly use the service
(2) Advertising and Marketing
- Provide information related to this service, advertising information from other companies in the Group, and advertising information placed by companies designated outside the Group.
- Conduct surveys for enterprises inside the Group or outside the Group.
- For advertising and other marketing purposes.
(3) Enhancing Service Level and Research and Development
- Analyze the usage of this service and generate statistical information related to the usage of this service.
- Improve the quality of this service
- Plan and provide future new services
- Enhance our service level and conduct research and development.
(4) Ensuring Security
- Prevent unauthorized usage
- Manage customer data and ensure data security
- Take other necessary measures to ensure security.
(5) Contacting Customers, Answering Queries, etc.
- Send materials related to this service
- Used for sweepstakes, prize activities.
- Provide information and announcements about new services, etc.
- Provide general information, such as sending email newsletters.
- Verify your identity when you use our services or make inquiries.
- Answer customer questions and provide support to other customers.
- Contact you as needed, such as providing important service announcements.
Providing received information to third parties
Despite the stipulation of "5. Providing Received Information to Third Parties" in the common policy, the Group will continue to provide received information to third parties in the following cases:
- When the Group company believes it is necessary to provide this service
- Customers should only use other customer's information within the scope stipulated in the terms of this service, and such information must not be provided to third parties without prior consent from customers. Furthermore, the obtained information shall be disclosed on this service within the period stipulated by the Group.
- When the Group company believes it is necessary for operations and services
- For the purpose of shipping goods, making payments, answering customer inquiries, responding to inquiries from the Group to customers, after-sales service, etc., by providing personal information to transportation companies, payment agents, subcontractors, or other third parties.
- When a court, administrative agency, regulatory body, or other public authority requests access to information in accordance with the law.
- When the Group believes that providing information is necessary to resolve disputes with third parties or protect the rights of users or third parties.
- Provide personal information to third parties entrusted by the Group for the purpose of investigating, analyzing the use of this service, etc.
- By providing personal data to third parties, provide or display advertisements for the Group or third parties.
- The Group provides information required for the use of external services operated by third parties to third parties upon obtaining customer consent.
- Provide debtor information to financial institutions, etc., for debtor financing and debtor securitization purposes.
- In other cases where the Group deems it necessary to provide the received information and obtains your consent.
Entrusting the management of received data to third parties
The Group may entrust business partners to process all or part of the received data within the scope required for "3. Purpose of Use of Received Data". At that time, we will carefully review whether the partner meets the selection criteria of business partners for the Group's financial services and ensure proper handling of the received data when contracting.
